Refund & Exchange Policy

We want you to feel confident when shopping with The Aarvya. As our products are handcrafted, minor variations in shade, texture, or finish may naturally occur and are not considered defects.

Returns & Exchanges

Eligible Returns & Exchanges

We accept returns or exchanges only in the following cases:

• The product arrives damaged.
• The product is defective.
• You received an incorrect item.

Return Request Window

You must contact us within 5 days of delivery to request a return or exchange.

Change-of-Mind Returns

We do not accept returns or exchanges for products that are not damaged, defective, or incorrectly supplied.

Evidence for Damage Claims

As all our products are handmade, we request our customers to make an opening video of their parcels as guided by our shipping partners to ensure if there is any damage due to mishandling. An uncut parcel-opening video may be required for damage-related claims. This helps our quality team assess the condition of the product and resolve your request fairly and efficiently.

Return Method

Once your return or exchange is approved:

• We will arrange return pickup where applicable, or
• We will provide instructions for returning the product.

Refund & Exchange

After the returned product is received and inspected, we will either:

• Ship a replacement item, or
• Process a refund to the original payment method.

Refund Processing Time

Approved refunds are processed within 7–10 business days after the returned product has been received and inspected.

Important Notes

• Returned products must be in their original condition and packaging.
• Products damaged due to misuse, improper handling, or negligence are not eligible for return or exchange.
• Minor variations in shade, texture, or finish are a natural characteristic of handcrafted products and are not considered defects.

Contact Us

If you have any questions or concerns about a return, exchange, or refund, please contact us:

Email: official.aarvyaindia@gmail.com
Phone: 7973550880